Return policy for online purchases from the Chamilia Online Store
Items purchased at www.chamilia.com can be unconditionally returned within thirty (30) days from the date of receipt free of charge. Unfortunately, no returns will be accepted after this date. If you wish to return an item within the thirty (30) days for either a refund or an exchange, please follow the return process described below:
If you decide to return your product for a refund or exchange, please follow the returns process listed below:
- Complete your return form, which was included with your package, by checking the item you are returning and reason for the return. Include this inside your package, please.
- Place your prepaid UPS label on your return parcel; cover your original address label so the new label is clearly visible.
- Secure the box with additional tape to protect the return.
- Bring your return package to the nearest UPS access point, remembering to request proof of postage. Keep this should you need evidence of your return. Find your nearest drop off point at www.ups.com/dropoff. If there is not a UPS access point in your area, you can schedule a home collection at www.ups.com/pickup/schedule.
For reasons of hygiene and safety, pierced earrings including earring pendants are not able to be returned, unless defective or not as described.
If you wish to return any type of set, the complete set must be returned.
Chamilia warrants all of its products, worn under normal use and service, against defects in materials and workmanship for a period of two (2) years from the date of original purchase. Proof of purchase is required. For products purchased from a Chamilia retail partner, returns must be made to the same Chamilia retail partner where the original purchase was made. The warranty offered on Chamilia products is provided in addition to any statutory or other legal rights, which may vary by state or jurisdiction, and does not affect any such rights.